Our founders come from a background in corporate IT and take cybersecurity extremely
seriously. We have three levels of security in place. Our booking page is protected
through SSL so nobody intercepts your traffic. Our booking form is also secured through
best in class 256 bit encryption. All of our credit card transactions are processed by
Stripe which is PCI compliant for all credit card transactions. We NEVER store your
credit card information in our systems. We are only able to charge your card through an
access token.

You can give us a call at 615-649-4865 you can book a cleaning in a few simple steps.
We make it easy for you with our simple 3-step process.
Choose the number of bedrooms and bathrooms in your home (round up for half
bathrooms) or square footage for 4+ bedroom homes.Pick a time and date that best suits your needsChoose your add-ons and we’ll send you an email confirmation.
That’s it, now you can relax and enjoy your time not worrying about a dirty home.

Simply click book now and enter a few details about your home. Enter your zipcode and
select a date with our online calendar.

Once you’ve entered all the details about your home, picked an appointment time, and provided
payment information your appointment is reserved. Simple right?
Note: We will not charge your card until after we’ve finished your cleaning. One day before the
service we will place a pre-authorization hold on your card. This is not a charge, however, some
banks make it appear as a charge. Following your appointment, we will email you a receipt that
includes all the services we provided.

We service the greater Phoenix metro area. Take a look at our service area map. If you live outside
this area, and you think we should expand into your neighborhood send us an email.

We sure can. When scheduling your booking you can include a note that tells our maids how to gain
entry to your home, or send us an email with instructions.

Recurring:
We offer discounts on weekly, bi-weekly (every 2 weeks),tri-weekly (every 3 weeks), and monthly
cleaning services. We’ll automatically schedule cleanings on the same day and time based on the
interval you choose. We’ll send you friendly email and text message reminders before every
cleaning. If you need to reschedule or skip a cleaning, simply login to your account and make the
changes you need.
One-time cleaning:
At anytime you can book a single cleaning. However, when you book recurring cleanings you can
take advantage of our discounts. Best of all you get the benefit of having that same cleaning
professional every time.

This is an extra service we provide the make sure a home is spotless before or after a move occurs.
We give extra effort when cleaning the baseboards, outlets, corners, and floors that haven’t been
cleaned in some time due to being covered by furniture and appliances.
This service also includes cleaning inside the fridge, oven, cabinets, and drawers.

For most jobs, we will send a single cleaner or a team of 2. We may send more than 2 cleaners
depending on the size of the job.

Simply members.kempcleaning.com and add a new credit card. The newly added card will
automatically become the default card.

We accept all major credit cards.

Just enter your code when creating a booking and the price will automatically change to reflect the
discount. If you’d like to see the balance of any active gift cards, simply log into your account.

If you have any issue with billing or charges, don’t hesitate to contact us.

You can apply a coupon to a future appointment by logging into your account and clicking your name
in the top right hand corner. You can then select “redeem voucher” and enter your code. The system
will automatically apply the code to your next appointment. You can not apply your coupon to past
appointment that are already completed.

Use our online booking form to make an appointment. Or you can create an account and create a
booking at any time.

When you create a booking, an account is automatically created for you. You can also create an
account here.

Use the login link at the top of the page, or click this link to log into your account.

Certain discounts are for only for first-time customers, single use, or recurring bookings only.
Contact us. if you are having an issue with a gift card.

Yes, simply log into your account and select “I forgot my password” you can change your password.
If you have any issues, don’t hesitate to contact us..

Sure, just log into your account and change the address for your upcoming appointment.

For the safety of our cleaning professionals we can’t perform the following: clean exterior windows,
climb ladders, lift objects that weigh more than 25 pounds, move heavy objects (e.g stoves,
refrigerators, heavy couches and chairs) mold removal, deep stain removal, insect infestations, pest
removal, and hazardous material clean-up.
Note: The add-on service to clean the interior of drawers and cabinets will only be performed if
these areas are empty. If you’d like us to clean behind or underneath heavy objects, please move
them beforehand or arrange to have them moved during your appointment. If your home does have
black mold you should immediately consult a specialist to remove the mold. Only then would we
resume cleaning that area.

Sure, when you book online you can select the add-on services you want.

No problem, simply login to your account and you can add instructions in the notes area. Notes often
include instructions on parking, driving directions for difficult to find areas, gate or special access
instructions and parking instructions. However, you are free to add whatever you feel is important for
our cleaning professionals.

Yes, we typically bring our own family and pet safe products and equipment at no extra charge to
you. However, if you want us to use your products or equipment (e.g. vacuum) we’d be more than
happy to. Just include a note when completing your booking, or add a note to your account after.
If you have special care requirements (think custom floors), or other surfaces that require special
products to clean, we highly recommend you choose to use your products on these surfaces.

In order for us to provide you with excellent cleaning service, there’s a few things we require from
you. Our cleaning professionals must have access to your home at the specified appointment time.
Your home must also have running hot water and electricity. During spring and summer months your
home must have working air conditioning. While our professionals will generally avoid cleaning areas
with small traces of black mold, your home cannot have too many areas with black mold. If you fail to
meet these conditions, our cleaning professionals reserve the right to refuse you service until the
conditions are met. We will charge you a $50 cancellation fee. We strongly urge you make sure
these conditions are met before our professionals arrive.

We do provide multiple add-on services for homes with pets. First, we offer an add-on service for
pets. In homes with pets, our cleaning professionals often must make multiple passes while
vacuuming carpets, and also clean the vacuum filter more regularly. Additionally, our professionals
will remove pet hair and dander from corners, crevices, under and in-between cushions. Lastly, our
professionals remove pet hair and dander from furniture, surfaces, and appliances — before wiping,
cleaning and or polishing. This add-on does not require us to clean urine, pet messes, and empty
litter boxes.

Note: Depending on the duration and nature of the pet mess, certain carpets, if stained by pets, may
require a specialist to perform clean-up. Additionally, certain urine if left untreated may eventually
soak through the carpet into the baseboards and cause odors even after cleaning. If you think this
may be the case, we highly recommend you contact a specialist.
We understand that you love your pets, however, we’re aware that certain pets may display erratic,
aggressive or territorial behavior. If you believe this may be the case with your pets, we ask that you
make pet accommodations on the day of your appointment. For our safety and the safety of your
pets, if our professionals sense that your pet feels threatened, this may slow or completely disrupt
the cleaning altogether. If we have to reschedule the cleaning due to pet safety related issues we will
charge you a fee equal to 20% of the cost of the canceled service.

Unfortunately, we are unable to keep your keys with us. If you wish, we can install a lockbox at your
property for a one time $20 fee.

Whenever your booking is created we provide you with an arrival window. If the current time is still
within your arrival window (for example 10:00 am to 12:00 pm) this means your team can arrive any
time in between. If there is going to be an issue, we’ll let you know. If you want to check on your
appointment status just call us or send us a message.

We make every attempt to ensure you receive the same team of professionals every time. However,
from time to time scheduling conflicts happen (car trouble, sick days, family emergencies) and we
will send you another team member or a completely alternate team. We will always contact you
beforehand if this happens.

Your happiness is our number-one priority (and that’s not just marketing talk…we have a 200%
Guarantee). If you have an issue we wanna know about it, reach out so we can fix it.

We promise to give you a fantastic professional home cleaning that’s safe for your family and pets. If
we don’t deliver on that promise, let us know within 24 hours and we’ll come back fix anything we
missed (within a 7-day window). If you still don’t think our service is good enough to tell a friend
about it, you don’t pay. Simple as that.

If it is more than 24 hours before your appointment then you can simply log into your account to
reschedule or cancel your appointment. You can also contact us. here and let us know. If you cancel
after 5:00 pm the day before your appointment you will be charged a $50 cancellation fee.